In the past, we ended up biting off more than we could chew and our customers suffered for it.  We offered too many products, made it difficult to upload certain game files, had too many manual tasks and ended up being completely overwhelmed.  Things are different now.

Here is the level of technical support we offer, broken down by product category:

Web & Email Hosting:

Best effort will be made within 24 hours to resolve any tehcnical issues involving webhosting and email services.  Technical issues involve server uptime and stability, server hardware, customer account misconfiguration, network connectivity, and firewall.  Non-technical issues will be resolved on a best-effort basis, after technical issues are resolved.  Customers can contact us for any software or cart installs, or other site modification that wouldn't be otherwise covered under our support structure.  We charge $30/hr for any customer-requested non-essential work. 

 

Game Hosting:

Best effort will be made within 1-2 business days to resolve any tehcnical issues involving game servers.  Technical issues involve server uptime and stability, server hardware, customer account misconfiguration, network connectivity, and firewall.  **Game hosting customers are expected to have enough technical competency to upload their own files, configure their own config files, start/restart the server, and troubleshoot their own script-related problems. We do not facilitate slot changes, ownership transfers, or any form of sponsorships.**

 

 

 

 

 

 

 

Privacy Policy:

We collect only enough information to provide basic hosting services to customers.  NO payment data is stored on our systems.  We will NEVER ask you for your password. Your data will not be sold, given, or otherwise shared with any parties not under direct employ of SmartBytes LLC.